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Private Label and Wholesale Selling on Amazon: Two Sides of the Same Coin

December 17, 2016 by TWF Team

Imagine, if you will, a wildly successful gold miner who has spent months(perhaps even years) refining his technique and has become well-trained and experienced in all the intricacies of gold mining, from necessary equipment to the best prospects for finding the precious ore.

One day while having a conversation with a fellow miner our gold miner is asked, “Why don’t you also collect the platinum and silver while mining for gold?  I mean, you’ve already put up the site, primed the location, and set up the mine for retrieving gold, so extracting the silver and platinum while already that far into the earth would only require a very small amount of effort!”

If you are a Private Label seller on Amazon you are the gold miner in this story, and not utilizing wholesale sourcing in your business is the equivalent of leaving the other precious metals behind.

As I hope you realize by now, we are successful Amazon sellers who leverage a unique wholesale business model. We are here to tell you the majority of work and skills you have as a private label seller are well-served in application to the way we buy and sell millions of dollars’ worth of goods on Amazon each year.

Your ability to see inherent problems with listings and how to address them is an invaluable skill. It took us months to develop and is likely leaps and bounds ahead of any level of thinking or recognition an arbitrage-model seller could even begin to understand.

You may not realize it but this skill alone makes you attractive to nearly every brand in the world because you know firsthand the power of having your brand be relevant on the world’s largest and fastest-growing marketplace and, more importantly, how to accomplish it. Brands are becoming increasingly more selective in who they partner with and your skillset will give you quite the leg up on your competition.

Take a moment to think about it: what’s the primary goal as a private label seller? Become relevant and convert as many sales as possible, right? Every brand in the world wants the exact same thing and you have already honed skills to achieve those marked improvements, putting you as a prime candidate for any brand currently selling on Amazon.

Private label enjoys some advantages over wholesale to be sure, but there are distinct advantages to wholesale as well:

  1. No need to create a product listing.
  2. No need to spend thousands of dollars in giveaways or advertising to make your product relevant. There is already built-in demand.
  3. No need to place HUGE orders from China and have to wait weeks or months for the products to arrive.

For us, finding products that already have demand and proven sales history eliminates any of the guesswork involved with private label. Not to mention the large capital investment of inventory and advertising further compounds the risk! We tap into existing demand and by utilizing methods similar to those you would incorporate in your private label business

  • Improving search terms
  • Optimizing pictures
  • Revising listing details
  • Amazon sponsored ads

We make ourselves more valuable to the brand owner and set ourselves out from the competition.

Before I get too far along into convincing you how easy mining silver and platinum can be, I want to address some of the concerns or objections you may have in your head right now.

“Competition stinks!! I don’t want to have to compete for the Buy Box.”

This objection is far and away the most common from any private label seller we have ever talked with when we broach the subject of adding wholesale to their business and completely understand the underlying misconception.

Properly understanding how the Buy Box works is the key to debunking this logical fallacy.

The wholesale products we target have very consistent sales and with that data, along with knowledge of how the buy box works, you will be able to easily figure out what your share of sales on that product and be able to consistently and repeatedly order that number of units each month, creating a near-constant stream of revenue.

Think of it like this, there are thousands of products on Amazon selling thousands of times each month and you can be one of a handful of sellers on that product getting hundreds of sales each month. It’s basically a mathematical certainty since competition and sales volume are predictably constant with products we target and are able to reliably order and re-order these products to get our hundreds of sales, month over month.

Remember: part of a watermelon is more filling than a whole grape.

“I don’t want a warehouse.”

Unfortunately for us, there weren’t other options when we began. If there is one thing we can wholeheartedly say (having operated a 10,000sq.ft. facility for nearly two years now), having to do it all over again we wouldn’t have a warehouse either. Fortunately for you, these days there are a couple of options you can use to handle the processing and outbound shipping of your wholesale inventory. First, you can have your supplier ship directly to Amazon fulfillment centers on your behalf. This practice is much more common now and many vendors already understand the process and will do it at little or no cost to you. Secondly, you can use a prep center like Prime Zero Prep to receive, process, and ship your items to fulfillment centers, all without having to ever touch your own inventory. Outsourcing the prepping aspect of wholesale in one of these ways means you can run the entire operation from a laptop!

“Why wouldn’t brand owners just sell the products themselves?”

The primary disconnect here for private label sellers is they are unable to understand the scope of operations of most manufacturers. As a private label seller, you have developed a product to sell into a specific market, whereas the companies we work with have developed their products to be marketed and sold in EVERY major marketplace.

For our manufacturers, their efforts are focused on marketing their brand to be relevant to consumers, regardless of which marketplace or retailer it’s purchased from. To put it in perspective, did you buy your Tide detergent from Procter & Gamble? Of course not! You picked it up at a retailer, like Walmart or Target, and in that sense, we are asking manufacturers the opportunity to serve as a conduit to increase traffic and sales on the Amazon marketplace, where we are experts.

To help bring this all together and explain how you are leaving the silver and platinum behind while mining for your gold, I want to present some of the primary aspects where the private label and our wholesale model overlap. Unlike traditional wholesale models, we don’t attend trade shows or spend hours poring over huge catalogs, trying to find the needle in a haystack or diamond in the rough, to continue the mining analogies. Rather, we target products that meet our model’s criteria, then contact the brand owner of the product.

We spend a great deal of our time sourcing and sifting through product pages on Amazon trying to locate products that meet our criteria or specifications. This sound familiar? As a private label seller, you are likely poring over page after page of products and categories looking for products with high demand that you can then manufacture and private label in direct competition to these items.

There is a high likelihood that these products you are trying to emulate, we would be contacting to sell on Amazon. So, this is where you mine the silver and platinum; you have already put in the work to identify a product type with high demand, and instead of emulating the product and hauling your gold off, you could source the product itself and make off with all the precious profits!

Imagine getting tons of sales from your sweet new private label product as well as from the brand owner’s product that was your original inspiration!

There is one other benefit I feel I should mention that adding wholesale to your private label business will provide and that’s insulation. As a private label seller, your entire revenue stream is invested into a handful of SKUs and if you are ever unfortunate to have one or all of your listings shut down, it will likely be catastrophic to your business. Adding wholesale as an additional income, which as I’ve highlighted well here is not a far stretch from what you are already doing, will create diversification and provide operating revenue for your business in the unfortunate scenario you face listing restrictions.

I think you can easily see how adding some wholesale products to your private label business is like adding platinum and silver to your gold haul allowing you to bring up tons of extra profits while implementing minimal change to your current workflow. Now, get your equipment fired up and start mining!

BONUS: If you want to learn more about how wholesale aligns perfectly with private label, check out this webinar that Dan held with JungleScout creator Greg Mercer

Filed Under: Blog

Our Product Analysis “Formula” Revealed (And The Tools We Use To Do It)

December 15, 2016 by TWF Team

It all starts with the buy box.

The Amazon Buy Box is a key component in maximizing your sales in the marketplace. In fact, the vast majority of sales (most estimates being 80%+) happen from inside the Buy Box. When you take that factor into consideration, you quickly begin to realize the importance of increasing your share of the Buy Box, and the impact that it can have on your sales.

So, what is the Buy Box exactly? 

The name buy box is pretty literal. As you can see in the picture it is the area on a product detail page where a customer actually clicks to add a product to their cart.

So the question is if there are multiple sellers on a given product, who gets the sale when a customer clicks “add to cart” using the buy box?

The answer is that Amazon automatically selects the seller using a set of metrics that for the most part, they try to keep a secret. Fortunately, we have figured out most of those metrics and will be sharing them with you in this guide along with strategies to help increase your buy box exposure, increase your ability to analyze products so you make better buying decisions, and ultimately…increase your sales.

What Factors Determine Buy Box Percentage?

It is important to mention here that Amazon does not give the exact recipe for success in maximizing the amount of time each seller gets in the Buy Box. However, they do give examples as to some of the factors that they consider in determining the Buy Box percentage for sellers. Through experience and years of study, we have learned more factors that help to increase your Buy Box percentage and help to give you an edge in maximizing your sales.

Here are the known factors that Amazon uses to determine who gets the Buy Box:

Fulfillment Method

Buy Box Impact: Very High

We believe this to be the KEY factor in determining Buy Box eligibility. Selling on Amazon allows for two different methods of fulfillment:

Fulfillment by Amazon (FBA) & Merchant Fulfilled

You can see Amazon’s preference of FBA offers in two fashions:

  1. FBA Offers are Prime Eligible – it is only recently that they allowed a select few Merchant Sellers to become eligible to offer Prime Shipping (in an Invite Only Pilot program).
  2. FBA Offers (more appropriately Prime Eligible Offers) – are able to be priced higher than traditional Merchant Fulfilled offers and receive Buy Box eligibility. This varies by percentage as to how much higher and is generally decided by the other factors like Seller Metrics. We have, however, seen offers as high as 25% higher than the Merchant Fulfilled offers and still be Buy Box eligible.

Either way that you look at it, Fulfillment Method plays a HUGE role in determining Buy Box eligibility. In a nutshell, FBA is the superior method for selling to gain buy box control most frequently.

Price

Buy Box Impact: Very High

Amazon focuses on delivering extreme value to their customers. Amazon believes that lower prices help to create better customer experiences for their customers, which helps to drive more traffic to their site. We personally believe that this is the second most important factor in determining Buy Box eligibility.

For more information about how Amazon perceives price to be an integral part of their system – review the Amazon flywheel diagram below.

Feedback Score

Buy Box Impact – Medium

This particular facet is rather self-explanatory. Feedback serves as an indicator of customer experience when buying from you. It is very important that you, as a seller, work as hard as possible to improve your customer’s experience. This means making sure that customer inquiries are answered in a timely fashion, that your products are carefully matched to the Amazon detail page and that you work diligently to resolve any customer issues.

Likewise, it is very important that you monitor your feedback and contest any feedback that goes against the Amazon guidelines. In instances where your feedback may not be eligible for removal by Amazon, we suggest that you work with the customer to get the feedback removed (within Amazon’s rules of course).

To understand how important customer experience is at Amazon we have included a link to the 14 Leadership Principles at Amazon for your review.

https://www.amazon.jobs/en/principles

Feedback Quantity

Buy Box Impact – Medium

This is an indicator to Amazon of the volume of sales that you do, as well as provides them with a long-term gauge for customer experience. Their goal is to perpetuate sales from sellers who are likely to provide a positive customer experience. To help increase the amount of feedback that you get – you can look at using a customer correspondence service like Salesbacker, FeedbackFive (www.ecomengine.com/feedbackfive), or Feedback Genius. These services can be used to prevent bad feedback by encouraging customer interaction in the instance of a problem and similarly to promote buyers to leave positive feedback.

Perfect Order Score

Buy Box Impact – Medium

These are comprised of: Customer Inquiry Response Time, Order Defect Rating (ODR), Return %. These are all great metrics for Amazon in helping them understand how you interact with customers. The great news is that all of these factors are within your control (directly or indirectly).

Quantity of Product Available

Buy Box Impact – Low

You will get the Buy Box with a higher percentage the more inventory that you have available. Amazon likes competition, as competitive markets generally have downward price pressure as sellers compete to get more sales. Looking at this intuitively, the longer they keep sellers on a listing – the more competition that will exist, which can inherently lead to downward price pressure.

This is an interesting conundrum as having more inventory leads to higher Buy Box percentages and consequently higher sales, but likewise has higher fees involved. It’s important that you play a balance here, as you certainly don’t want to encounter Long Term Storage fees in hopes raise your Buy Box percentage by a small amount.

Proximity of Product to the Customer

Buy Box Impact – Low

This factor is important to Amazon on several levels. Their goal is for customers to receive the product as quickly as possible, and secondarily it certainly helps their freight costs to not ship products across the country. We aren’t sure how important the factor of stickered vs. commingled in this regard is, but one could assume that having commingled inventory would mean your inventory is inherently closer to the consumer as it doesn’t have to be your inventory, but that is unconfirmed and speculatory.

Accurately Estimating How Often A Product On Amazon.com Sells

It is possible to look at a product on Amazon and get a pretty good idea of how fast, how often and how many times you can sell a product (assuming you are actively competing for the buy box). The best part is that you can do all of this with free tools.

The first step is to figure out how many times a product on Amazon sells per month.

To do this, you can use JungleScout’s free estimator on their website here. Simply plug in the Amazon Best Sellers Rank and it will give you a readout:

www.junglescout.com/estimator

Through extensive testing and our own data, we have found the tool to be an incredibly accurate estimation. If you want to see how we use Jungle Scout in our wholesale sourcing (although it can be great for Private Label research as well) then check out our video here:

JungleScout Webinar with Dan Meadors & Greg Mercer

Tip: It can also be beneficial to view the average sales rank of a product and run it through JungleScouts free estimator, just in case there have been any recent fluctuations. Camelcamelcamel.com is a great website to see the sales rank of products charted over periods of time.

Estimating How Fast and How Often YOU Can Sell A Product on Amazon.com

Now that you can determine how many times a product sells in total every month, with just a couple more steps you can determine around how many of those sales YOU are entitled to.

(All calculations here assume you are always competing for the buy box based on criteria we previously mentioned and your fulfillment method is FBA)

Let’s assume you are looking at a product that JungleScout determines will sell 100 times per month. To figure out how many you can sell out of that 100 in a month, our next step is to figure out how many sellers on the product are eligible for the buy box.

The game really changes whenever you realize you aren’t competing with the multitude of sellers who are on the listing. In fact, the vast majority of these sellers have NO shot in their current capacity on the listing of actually making a sale. This will make products that you have previously skipped over appear much stronger when you realize the sales potential that you might have previously been overlooking.

The first thing that we do, in general, is only consider Prime eligible offers to be competitive. There are caveats to this, where the merchant offers are significantly less than their Prime eligible counterparts. One great way to realize whether a Merchant
Fulfilled (MF) offer is Prime Eligible, is to look at the current Buy Box, are they the featured Buy Box merchant. If their price is cheaper, and they are not the featured merchant, then it is fairly reasonable to assume that they are not Buy Box eligible.

The next thing that we will look at is which of those Prime eligible offers are competitively priced. We define competitively priced as being within two percent of the lowest Prime eligible offer. We have found that the majority of the time, those sellers will have some amount of Buy Box eligibility when they are within two percent of the Buy Box. While, if they are priced higher than the lowest FBA offer – they will get a lesser percentage equity in the Buy Box – they will still, in many cases, get some of those sales.

So what does this look like?

As you can see, you simply look at the offers tab to view all offers and then locate the lowest Prime Eligible offer. We simply take that initial Lowest Prime Offer and multiply it by 1.02, which will give us the highest price that we consider to be competitive.

In this example:

$17.89 * 1.02 = $18.25

Therefore, any seller above the price of $18.25 is highly unlikely to get shares of the buy box.

If you came onto this listing priced at under $18.25 you would be the 3rd competitive seller. Assuming all buy box metrics are equal among sellers, and this product sells 100 times per month, you could expect to sell this product 33 times in a month. Or once per day. So for instance, if you only sent in two units of this product, you could expect to sell both of them in just a few days.

What if your buy box metrics outside fulfillment method and price aren’t great? There is no exact science for that, but the worse your metrics are, the worse of a percentage you can expect to gain.

Now of course the landscape for a product can change between when you look at it and when your product arrives at Amazon’s fulfillment centers, but this method gives us the best idea of what to expect with the data we have available to us.

This might all seem complex, but I have got good news for you. We have developed a Google Chrome Extension that does all this calculating and counting for you. It is called the TWF Buy Box Scope and you can download it here for free:

This extension simply does the above calculation for you and helps to automate the process of determining which offers are competitive, such that you can move forward in your product analysis in determining your projected quantity that you will sell-through.

Now no matter if you are making a Retail Arbitrage, Online Arbitrage, or Wholesale purchase…you can easily and accurately estimate how many you should buy and how long they will take to sell.

So let’s recap all this into simple steps:

Step 1: Use JungleScout to determine the monthly sales of a product

Step 2: Use The TWF Buy Box Scope to determine how many competitive sellers it has and add one more (which will be you)

Step 3: Divide the monthly sales by the number of competitive sellers (plus you) and that should be your monthly sale through of the product.

Final Thoughts

This was really revolutionary in helping us understand the Amazon marketplace, and has led to several breakthroughs in growing our business. Knowing that you have the ability to make sales is certainly a great feeling, but truly understanding how and why sales occur can give you a HUGE advantage in the Amazon marketplace.

The key to our growth has not only been learning these things about the marketplace but studying to learn how we can use them to grow our business. After reading this article, you should have a much better understanding of how you can affect your own sales – the ways that you can improve your business strategy to improve your Buy Box percentage, as well as determining what might be a great prospective product. I wanted to make it abundantly clear that this information is not only applicable to wholesale, on the converse it applies to any volume purchase situation (where you can control the amount of product that you buy) like Retail Arbitrage, Online Arbitrage, or purchasing Liquidation. It should give you an idea about how you can project your cash flow, and when you should invest your money.

Filed Under: Blog Tagged With: ourproductanalysisformularevealed

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